Our privacy policy and refund and return policies:

Privacy Policy

Who we are

Our website location is: HTTPS://oryxtrailcompany.com. We’re situated in South Africa and strive to carefully curate the products we offer for sale on our website. Our theme is inspired by the often underestimated yet diverse and beautiful Karoo nature of South Africa. This nature stretches from our west coast to our east coast.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form. We also collect the visitor’s IP address and browser user agent string. This helps with spam detection.

An anonymised string is created from your email address. This string is also called a hash. It is provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After you approve your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. These cookies are for your convenience. You will not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to find out if your browser accepts cookies. This cookie holds no personal data and is discarded when you close your browser.

We will set up several cookies when you log in. These cookies save your login information. They also save your screen show choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an extra cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves exactly the same way. It’s as if the visitor has visited the other website.

These websites may collect data about you. They use cookies and embed extra third-party tracking. They observe your interaction with that embedded content. They track your interaction with the embedded content if you have an account. They also track if you are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we keep your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we store the personal information they give. This information is saved in their user profile. All users can see, edit, or remove their personal information at any time (except they can’t change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, you can request an exported file of your personal data. You can also do this if you have left comments. This file includes any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Refund and Returns Policy

Overview

Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines can’t be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

We will send you an email once we receive your returned item. After reviewing it, we will let you know that we have received your return. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment. This will occur within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this but still have not received your refund, please get in touch with us. You can reach us at support@oryxtrailcompany.com.

Sale items

Only regular-priced items can be refunded. Sale items can’t be refunded.

Exchanges

We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email at support@oryxtrailcompany.com. Next, we’ll send you an address to send your item to.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit. The credit will be for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, we will send a refund to the gift giver. If the gift giver shipped the order to themselves, they intended to give it to you later. They will find out about your return.

Shipping returns

If you would like to exchange it for the same item, please send us an email at support@oryxtrailcompany.com. Next, we’ll send you an address to send your item to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it will take for your exchanged product to reach you will vary.

If you are returning more expensive items, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will get your returned item.